Customer Testimonials
I found the service was done fast n efficient. We were greeted when we arrived and the technician was very polite. We appreciate you!! Thanks for the service.
I appreciate the good service that has been provided since I’ve owned my Tundra. Nina Zamora is an excellent service Manager and a pleasure to work with!
I had great service today as usual and got out fast and my service rep was very helpful.
Group one has given us the most amazing experience. They have always gone above and beyond what we could have ever imagined! I would repeatedly recommend them to everyone we know!
Exactly service #one dealership i would tell a friend and family members to check visit
Highly recommend I’ve been bringing my 4Runner here since I bought it in 2019 and I’ve never had a problem!
They were very polite and helpful. The service was completed very quickly. I was notified of all issues and recommendations before any work began in order to make decisions.
Devin in service is my top advisor! Lets you know what's going on with your vehicle ahead of time, how serious (or not) the issues are, along with prices. I've been to other dealerships (only because location was convenient at the time) only to return to my Tried N True on Lapalco!
John was very helpful and friendly and I will be back to get my car fixed.
Oil change tire rotation in and out in less than a hour and a half
Daryl was great to work with he made the purchasing of our new car easy I would deffinetly buy my next vehicle from him!! Thanks again for making the process easy !!
The best part is the customer service from Tyler friendly and attentive. 10/10.
I had a wonderful experience at Group 1 Toyota West Bank. The staff was friendly, professional, and helped me find the perfect car without any pressure. Highly recommended!
Group 1 has great service team. Polite and professional. Excellent service. Great communication from my service advisor, Devin. Wouldn’t go anywhere else.
Group 1 is on the ball great communication, great service all team members are polite and respectful thank you Bohn Toyota
The rating would be higher except when I made the appointment I included regular maintenance with recall repair. I was not told that my car would first have to be assessed and parts ordered under the recall. In fact, I was told the recall repairs would take 2 to 3 hours, so I should take the shuttle home. Now, I have to return for recall repairs, I went thinking everything would be resolved in one visit. Not that big of a deal, because I decided to wait. I would have been xxxxxx if I had taken the shuttle, only to receive a ... Read More DealerRater - Sep 20, 2026
My go to dealership. Anytime I come here with a problem, it is always resolved.
Tyler Bodden was my service advisor. He was able to have all of my service requests completed in a timely and efficient manner. My car was checked in and out on time and all of the prices were delivered to me before the services were done. Thanks,
They were absolutely wonderful. We didn’t feel pressured at all and the information and numbers were laid out very clearly. Thank you so much for making this the easiest and least stressful car buying experience ever!
Great customer service. Kept me informed every step of the way. I came from the East because I’m comfortable with Group 1
I was happy to get a deal done with the price I was looking at, Johnny Tran was honest and straightforward
Great people do good work I will come back. Service writers were good an knew there job well
Fast, professional service, service advisor was friendly, professional and informative. The waiting area was clean, and pricing was transparent.
Always pleased when I go to this dealership. I'm always in and out very quickly, everyone is always on the same page, staff is very knowledgeable, and nice.
They take care of you when servicing your vehicle with documentation from videos as they service your vehicle! Good customer relations as they keep you informed!
Very friendly and welcoming atmosphere. Always get problems resolved. You have a good crew all around.
The Service department is easy to work with, routine maintenance appointment moved prompt, timely pace.
Great service with everyone involved. Work was completed in a timely manner. I would highly recommend this dealer for any future work.
The sales team is very friendly and courteous. No pressure to buy a vehicle but will give several options that may work for you.
Faster service. Friendly staff love the complete report of the car inspection also the availability of the shuttle to take us home
Service was on timely manner and service manager was very informative about the my car service need.
The staff was very helpful with my maintenance of my Highlander..Appreciate of my business too.
I made an appointment for a service to my 2018 Toyota RAV4 and l received good service 👍
No problem in and out very promptly,good service and very courteous nice people and nice and polite
Devin was very courteous and professional.The service was quick and thorough.Thanks for your service.
Three hours waiting for oil change and the customer service were don’t care I asked them tow time they don’t answer
Group 1 Toyota always comes through with outstanding service and great customer service. They always do a fantastic job taking care of my vehicle.
Victor, my Service Rep, was courteous, professional and helpful. My experience with a parts request and its purchase was also positive. I waited onsite until the service was complete; the waiting area is comfortable enough; I appreciated the availability of coffee and ample seating.
Very easy to work with, salesman was very professional and answered all my questions. Showroom was very clean. Everything just worked great!
Agent was very professional and friendly. Kept me posted while working on the car, fast service.
Very good service department went there for oil change. But they let me know what items need attention. So working those items.
Brought truck in because front doors weren’t locking. Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they would call me. A month later I called them to find out it was in and they just didn’t call. Scheduled appointment and waited for vehicle. After a reasonable amount of time, I was told it was ready, I paid the installation charges and got my keys. Went to truck and drivers door lock worked and passenger still did not. I went ... Read More DealerRater - Jul 22, 2026
Excellent and fast service. I went as a walk in and was taken care of upon arrival
We had our car towed to Group 1 Toyota with the code Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the part and had it fixed in a few hours. They replaced the Engine control module and charged it under federal emissions warranty 8/80. It was an unusual failure.
Excellence Customer service. Reduce coupons for oil change lovely theater style waiting room great job of looking over the car and finding out things that need to be repaired on it or replaced.. Tyler is a wonderful service
Director who I request every time I go there. And I actually had a chance to speak with a car salesman while I was waiting regarding the possible purchase of a new car or used car there and Mohammed was so kind and very informative and extremely nice to work with I would highly recommend going there for purchase or service. Places, ... Read More DealerRater - Jul 12, 2026
Toyota 1 by far is the best, efficient, friendly, and expedited service experience I’ve ever had with any dealership. They took me 30 minutes before my appointment and completed my entire 5000 mile service in 30 minutes. A definite unmatched experience for sure and I feel I should have bought Toyota through this dealership years ago. I will highly recommend this dealership for their service above all!
Our sales guy was great! The rest of the process of purchasing our vehicle once handed off to the Finance Mgr needs help! We were delayed due to info being incorrect and we were lied to more than once.
I find this place prices are way to high. I had trouble with one of their tires. Took it back twice. Tire like new not even a year old. Tryed to sell me new tire till they found it was thier tire. Didn't offer no help..went to wal Mart n had a new tire there. There tire sitting in my shed. Bad business
Group 1 Toyota West Bank has had my business for purchases and service for 15+ years. I won’t go anywhere else.
Clean organized friendly informative. Nina is always heads up and straight forward n on spit
Did the dealership always service my vehicle when they say they’re gonna do it and they always come through with their promise of the work they do and the price they charge
This place and Mike the service writer were great as always!! I was in and out in no time.
It was thorough quick nice got my car checked out and they done good work. I appreciate you guys. Everything look good. Everything working better thank you.
My wait was not excessive. Referred things that needed or may need to be repaired were noted and Devin Johnson my service adviser was extremely helpful and attentive. Thank you, Bohn Toyota
Came in without an appointment due to emergency with vehicle running hot and engine light suddenly on. They took my vehicle in diagnosed the problem in less than an hour and fully repaired and ready to be picked up in 3 hours. They were upfront with the issue was well as other problems that need to be addressed soon. Upon picking up the vehicle, I was pleasantly surprised that the cost was much less than originally quoted after they credited me with a discount that I was not expecting but so grateful for, as this was an expensive repair. Great service ... Read More DealerRater - Jun 16, 2026
Great customer service, prices and quality of services. Informative of service and required service needed.
This dealership provides a very clean and comfortable environment with complimentary beverages. The service agents are also cordial and eager to provide pertinent information about your vehicle including the time your vehicle will be ready.
Friendly and professional. Service was fast and was explained thoroughly. Waiting area was clean and comfortable. Completely satisfied.
Everyone was professional, warm and friendly. The service was quick and the waiting room was comfortable. I was helped by Victor McNab he was nice and explained the services I was getting and the services offered on the estimate. Will return.
Waited an hour in waiting room for a scheduled appointment only to find out “I’m next”. Incredibly slow service. Going to take 5 for oil next time.
Very proactive in reaching out about maintenance on my car. Great amenities for waiting on service.
Scheduled regular service. The service was completed on time. Some other services were recommended but not approved by me at this time.
Awesome customer service. They are good with communicating what is needed for your vehicle and what is not. I had one issue I was concerned about with the vehicle prior to bringing it in. The technicians relayed good information about the issue and eased my worries. I can also tell from the response that he did a good assessment of the vehicle and not just give a generic answer or say I needed an expensive repair.
Friendly, professional, and courteous. The service rep was very accommodating and made sure to give me detailed information regarding the services provided.
Always the best service. Joey Balestra is a great mechanic. Always does his best for the customer and for Toyota..thanks a million
Toyota Westbank did a wonderful job on getting me in and out in record time. It was my first time using them but I was very impressed on how smooth entering was and I will continue to used this place for my free oil changes throughout my new purchase of my Tacoma. My only regret is not buying the vehicle from here. Sorry and Thank you Pat
I like the service it was quick. The people were friendly. John was really nice.
The entire experience was 1st class From Paula, sales manager to Salesmen Rene and Darryl
Customer service was great. Wait was not long. Very easy process definitely will return. customer service advisor was very pleasant and professional.
I was using walker and was given assistance into waiting area. Rep explained work needed and others asked if needed anything during my wait.
deff obe of the best places to get ur car worked on.. mike made sure every thing was done in time for me to get on the road.. thank you guys
Outstanding service and impeccable professionalism . Best dealership around! Wouldn’t want to go anywhere else.
Won’t go anywhere else. From sales to service top notch. Mike McGowan is always there to make sure our family vehicle is in tip top shape.
They was very helpful. Got me in and out Thank you guys i appreciate everything
The service staff were polite and helpful. The service was complete in less than an hour.
I had a great experience purchasing an SUV at Group 1 Toyota Westbank. The salesman was knowledgeable, courteous and very professional. He was understanding and answered all my questions. I would definitely recommend this dealership to anyone looking to purchase a vehicle.
Service staff were helpful and respectful.We purchased a new battery and had the oil changed. The waiting area is very nice.
Respectful, professional and courteous. Would recommend any Toyota customer to take advantage of this kind of service.
Service was performed on my car expeditiously without an appointment and inform of my status
The service center was very cordial and listened to my concerns. They addressed every concern that I discussed with them.
Excellent staff, service and honesty..I do all my services at this location. Friendly people.
Arrived for my appointment and took it to the back. About 30 minutes I was leaving
Victor is always very nice and helpful. Fast and efficient service. Never had a bad experience
Excellent service adviser, very helpful and always keep you informed about the status of my car.
Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership
It had always been a pleasant experience. The attendant was super efficient. He was also kind.
Brought my Tundra for a camera software recall/update. Was able to take care of it very quickly after receiving the recall notification. Fix was easy and quick, and I was also made aware of some minor work needed by my next visit. Staff, as always, very cordial, knowledgeable, and took the time to explain the process. Love the Service Department staff and employees; seems like a fun working atmosphere; which is totally opposite than the Sales Department, which is not transparent, don’t explain the costs involved or hidden charges/fees, and failed to explain what I was signing ... Read More DealerRater - Apr 2, 2026
Service was fast, service agents were friendly, knowledgeable, and efficient. Repair to the vehicle was completed correctly for a fair price.
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Very honest and trustworthy . It took a little while but was worth it. I will definitely go back.
My salesperson was very helpful during the purchasing of my truck. Also, he was knowledgeable about the truck.
There was zero wait time for a response to my need for support. The staff was knowledgeable and professional. I was advised that the service may take a couple of hours. It was reasonable and I was provided a comfortable waiting atmosphere. The service completed quicker than I planned. It was a good experience
Service was completed within the time stated at the time of scheduling. The waiting area was comfortable and updates on the car status was provided.
Great customer service, I'm always please with the service, let me know whenever you guys have specials on Oil Change😊
I would like to thank Nina, for always listening to me, and always giving me the best deal. And I also would like to thank the mechanics, from doing a great job on my car. And just informing me what’s best for my vehicle. This is the best dealership ever any very quick on time.
Grasias por su ayuda a todo el personal de servicio del shop y a victor y al vendedor que me vendor el carro Tylor es su nombre
Their service was excellent and wonderful. I was very happy to have known them and I will recommend and promote them to my friends and family.
My advisor, Victor was great to work with. He texted me and let me know the progress of my vehicle. It took no time for me to bring my truck in for a recall and got a loaner truck to head to work that morning. Highly recommended dealer to bring your vehicle in for a service
Top notch/first class operation. Service department staff is very courteous, helpful, and knowledgeable and caring about my needs and overall experience. They never try to push on me unnecessary work. Very pleased with Group 1 Toyota Westbank
Very good service. My service advisor today, was very professional answering helpful. Her name starts with an I [autocorrect will not le me spell it correctly]! She has been with Toyota on the Westbank a long time!
