Customer Testimonials
No problem in and out very promptly,good service and very courteous nice people and nice and polite
Devin was very courteous and professional.The service was quick and thorough.Thanks for your service.
Three hours waiting for oil change and the customer service were don’t care I asked them tow time they don’t answer
Group 1 Toyota always comes through with outstanding service and great customer service. They always do a fantastic job taking care of my vehicle.
Victor, my Service Rep, was courteous, professional and helpful. My experience with a parts request and its purchase was also positive. I waited onsite until the service was complete; the waiting area is comfortable enough; I appreciated the availability of coffee and ample seating.
Very easy to work with, salesman was very professional and answered all my questions. Showroom was very clean. Everything just worked great!
Agent was very professional and friendly. Kept me posted while working on the car, fast service.
Very good service department went there for oil change. But they let me know what items need attention. So working those items.
Brought truck in because front doors weren’t locking. Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they would call me. A month later I called them to find out it was in and they just didn’t call. Scheduled appointment and waited for vehicle. After a reasonable amount of time, I was told it was ready, I paid the installation charges and got my keys. Went to truck and drivers door lock worked and passenger still did not. I went ... Read More DealerRater - Jul 22, 2026
Excellent and fast service. I went as a walk in and was taken care of upon arrival
We had our car towed to Group 1 Toyota with the code Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the part and had it fixed in a few hours. They replaced the Engine control module and charged it under federal emissions warranty 8/80. It was an unusual failure.
Excellence Customer service. Reduce coupons for oil change lovely theater style waiting room great job of looking over the car and finding out things that need to be repaired on it or replaced.. Tyler is a wonderful service
Director who I request every time I go there. And I actually had a chance to speak with a car salesman while I was waiting regarding the possible purchase of a new car or used car there and Mohammed was so kind and very informative and extremely nice to work with I would highly recommend going there for purchase or service. Places, ... Read More DealerRater - Jul 12, 2026
Toyota 1 by far is the best, efficient, friendly, and expedited service experience I’ve ever had with any dealership. They took me 30 minutes before my appointment and completed my entire 5000 mile service in 30 minutes. A definite unmatched experience for sure and I feel I should have bought Toyota through this dealership years ago. I will highly recommend this dealership for their service above all!
Our sales guy was great! The rest of the process of purchasing our vehicle once handed off to the Finance Mgr needs help! We were delayed due to info being incorrect and we were lied to more than once.
I find this place prices are way to high. I had trouble with one of their tires. Took it back twice. Tire like new not even a year old. Tryed to sell me new tire till they found it was thier tire. Didn't offer no help..went to wal Mart n had a new tire there. There tire sitting in my shed. Bad business
Group 1 Toyota West Bank has had my business for purchases and service for 15+ years. I won’t go anywhere else.
Clean organized friendly informative. Nina is always heads up and straight forward n on spit
Did the dealership always service my vehicle when they say they’re gonna do it and they always come through with their promise of the work they do and the price they charge
This place and Mike the service writer were great as always!! I was in and out in no time.
It was thorough quick nice got my car checked out and they done good work. I appreciate you guys. Everything look good. Everything working better thank you.
My wait was not excessive. Referred things that needed or may need to be repaired were noted and Devin Johnson my service adviser was extremely helpful and attentive. Thank you, Bohn Toyota
Came in without an appointment due to emergency with vehicle running hot and engine light suddenly on. They took my vehicle in diagnosed the problem in less than an hour and fully repaired and ready to be picked up in 3 hours. They were upfront with the issue was well as other problems that need to be addressed soon. Upon picking up the vehicle, I was pleasantly surprised that the cost was much less than originally quoted after they credited me with a discount that I was not expecting but so grateful for, as this was an expensive repair. Great service ... Read More DealerRater - Jun 16, 2026
Great customer service, prices and quality of services. Informative of service and required service needed.
This dealership provides a very clean and comfortable environment with complimentary beverages. The service agents are also cordial and eager to provide pertinent information about your vehicle including the time your vehicle will be ready.
Friendly and professional. Service was fast and was explained thoroughly. Waiting area was clean and comfortable. Completely satisfied.
Everyone was professional, warm and friendly. The service was quick and the waiting room was comfortable. I was helped by Victor McNab he was nice and explained the services I was getting and the services offered on the estimate. Will return.
Very proactive in reaching out about maintenance on my car. Great amenities for waiting on service.
Scheduled regular service. The service was completed on time. Some other services were recommended but not approved by me at this time.
Awesome customer service. They are good with communicating what is needed for your vehicle and what is not. I had one issue I was concerned about with the vehicle prior to bringing it in. The technicians relayed good information about the issue and eased my worries. I can also tell from the response that he did a good assessment of the vehicle and not just give a generic answer or say I needed an expensive repair.
Friendly, professional, and courteous. The service rep was very accommodating and made sure to give me detailed information regarding the services provided.
Always the best service. Joey Balestra is a great mechanic. Always does his best for the customer and for Toyota..thanks a million
Toyota Westbank did a wonderful job on getting me in and out in record time. It was my first time using them but I was very impressed on how smooth entering was and I will continue to used this place for my free oil changes throughout my new purchase of my Tacoma. My only regret is not buying the vehicle from here. Sorry and Thank you Pat
I like the service it was quick. The people were friendly. John was really nice.
The entire experience was 1st class From Paula, sales manager to Salesmen Rene and Darryl
Customer service was great. Wait was not long. Very easy process definitely will return. customer service advisor was very pleasant and professional.
I was using walker and was given assistance into waiting area. Rep explained work needed and others asked if needed anything during my wait.
deff obe of the best places to get ur car worked on.. mike made sure every thing was done in time for me to get on the road.. thank you guys
Outstanding service and impeccable professionalism . Best dealership around! Wouldn’t want to go anywhere else.
Won’t go anywhere else. From sales to service top notch. Mike McGowan is always there to make sure our family vehicle is in tip top shape.
They was very helpful. Got me in and out Thank you guys i appreciate everything
The service staff were polite and helpful. The service was complete in less than an hour.
I had a great experience purchasing an SUV at Group 1 Toyota Westbank. The salesman was knowledgeable, courteous and very professional. He was understanding and answered all my questions. I would definitely recommend this dealership to anyone looking to purchase a vehicle.
Service staff were helpful and respectful.We purchased a new battery and had the oil changed. The waiting area is very nice.
Respectful, professional and courteous. Would recommend any Toyota customer to take advantage of this kind of service.
Service was performed on my car expeditiously without an appointment and inform of my status
The service center was very cordial and listened to my concerns. They addressed every concern that I discussed with them.
Excellent staff, service and honesty..I do all my services at this location. Friendly people.
Arrived for my appointment and took it to the back. About 30 minutes I was leaving
Victor is always very nice and helpful. Fast and efficient service. Never had a bad experience
Excellent service adviser, very helpful and always keep you informed about the status of my car.
Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership
It had always been a pleasant experience. The attendant was super efficient. He was also kind.
Brought my Tundra for a camera software recall/update. Was able to take care of it very quickly after receiving the recall notification. Fix was easy and quick, and I was also made aware of some minor work needed by my next visit. Staff, as always, very cordial, knowledgeable, and took the time to explain the process. Love the Service Department staff and employees; seems like a fun working atmosphere; which is totally opposite than the Sales Department, which is not transparent, don’t explain the costs involved or hidden charges/fees, and failed to explain what I was signing ... Read More DealerRater - Apr 2, 2026
Service was fast, service agents were friendly, knowledgeable, and efficient. Repair to the vehicle was completed correctly for a fair price.
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Very honest and trustworthy . It took a little while but was worth it. I will definitely go back.
My salesperson was very helpful during the purchasing of my truck. Also, he was knowledgeable about the truck.
There was zero wait time for a response to my need for support. The staff was knowledgeable and professional. I was advised that the service may take a couple of hours. It was reasonable and I was provided a comfortable waiting atmosphere. The service completed quicker than I planned. It was a good experience
Service was completed within the time stated at the time of scheduling. The waiting area was comfortable and updates on the car status was provided.
Great customer service, I'm always please with the service, let me know whenever you guys have specials on Oil Change😊
I would like to thank Nina, for always listening to me, and always giving me the best deal. And I also would like to thank the mechanics, from doing a great job on my car. And just informing me what’s best for my vehicle. This is the best dealership ever any very quick on time.
Grasias por su ayuda a todo el personal de servicio del shop y a victor y al vendedor que me vendor el carro Tylor es su nombre
Their service was excellent and wonderful. I was very happy to have known them and I will recommend and promote them to my friends and family.
My advisor, Victor was great to work with. He texted me and let me know the progress of my vehicle. It took no time for me to bring my truck in for a recall and got a loaner truck to head to work that morning. Highly recommended dealer to bring your vehicle in for a service
Top notch/first class operation. Service department staff is very courteous, helpful, and knowledgeable and caring about my needs and overall experience. They never try to push on me unnecessary work. Very pleased with Group 1 Toyota Westbank
Very good service. My service advisor today, was very professional answering helpful. Her name starts with an I [autocorrect will not le me spell it correctly]! She has been with Toyota on the Westbank a long time!
Service was quick, efficient and within my budget. Service Advisor, Victor McNab is honest. He explained what was done, presenting detailed invoice, repair estimates of work that needs to be done in the future.
Fast courteous personal, they listened to my concerns and requests. Also took time to explain in detail the function of the cars computer systems.
The first vehicle I bought there I was lied to over and over. Met Ms. Renee who asked I give her a chance and she is absolutely wonderful. Bought second car in a year and will only deal with her in future.
They are always professional and provide great service at a competitive price. It's the only place that I get my car serviced.
Great service. I did not have to wait long for my service. Tyler was great
Friendly and competent Toyota dealership. Service took a little longer than expected, but I rather have them take their time and do it right than rushing.
The team at group 1 were very courteous and helpful. Mike McGowan lead me thru the complete process making it easy for me to make my decisions.
Service was no hassles and very quick. Waiting room was clean and comfortable. Service people were very knowledgeable
Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again
Very satisfied with my service rep Victor. The wait time was over an hour.& a half.
Love the service nina is very professional and knowledgeable. Plus handled my vehicle in the past
Shoutout to my advisor Mr. Victor for helping me with his service and his help
Great experience from start to finish. My service advisor Devin was professional, responsive, and really knew their stuff. Fast, professional, and reliable. Couldn’t ask for better service—highly recommend!
Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive.
Tyler did not give good customer service. He Was dry and unfriendly and seemed careless.
This is a top notch dealership. Always great service. Comfortable wait and fast service is the take-away.
Fast prompt service. The associate in the service department was very courteous. They performed a comprehensive inspection.
I had service done today. They were on time, courteous, and kept me informed of what was going on. The service was done well and it was easy to check out.
Toyota in Harvey. Great customer service. Victor always goes above and beyond keeping you informed on repairs needed..
They were able to answer my questions and provided a realistic timeline to complete my services.
The service department is always great and courteous!! They are always willing to work with you!!
Today they serviced my 2023 Toyota Crown. Service agent Nina was great to work with, taking her time to explain everything to me. Car was taken in on time and service was completed efficiently while I waited. Fair price, good service, happy customer.
The team was very polite and very helpful when asked questions. Services were complete even recalls in an efficient manner with no issues.
Nice service staff, easy appointments scheduling,, issues were promptly and accurately addressed. Will continue with them!
The service department is always, respectful, very friendly, very nice. They greet you when you walk into their area.
Service was quick. Service representative was kind and helpful. I was very pleased with the discount that was offered through my email
Mike my service representative was the best 👌. He kept me updated every step of the way.
Service appointment was on time. Was greated by friendly staff. One hour and service inspection was completed.
I always have a great experience when I am getting my car serviced. Everything is explained clearly and options are presented as well. The crew is always polite and knowledgeable .
Service is good but even though I said I'd wait they sent a text. Prices are high even just for the labor. Once done, they left they keys in the vehicle instead of handing them to me. Anyone could have walked up and drove off. Lastly, I left my volume low and on a certain station. When I got in, the radio was off but when I turned it on, the volume was up and on the I'd.
Had a scheduled appointment with Tyler at the dealership he was great! I was referred to him by a friend and he definitely lived up to the recommendation.
This Toyota is always providing great service. They are always fast and responsive. I will continue getting my cars serviced here as long as possible.
Service done I. Timely manner. Do check fine print if use coupon. They can charge you for things that you are not expecting to be charged on top of coupon, and is not just tax.
Service department is friendly , professional, efficient, and clean. Great experience; will be a repeat customer.
